FAQs
Your Questions, Answered – Everything You Need to Know About Valine Fires
At Valine Fires, we believe in clarity, quality, and creating products that make your space feel exceptional. This page brings together the answers to our most common questions—covering installation, delivery, product care, and everything in between. Whether you're choosing your first fire or perfecting your setup, we’re here to help you feel confident every step of the way.
Power & Electrical Requirements
Plug the power cord into a 220–240 Volt, 15 Amp grounded outlet. Make sure the outlet is in good condition and that the plug fits securely. Do not exceed the maximum amperage for the circuit, and avoid plugging other appliances into the same circuit.
The power lead comes from the rear right side of the fireplace and is approximately 180 cm long, so ensure your socket position allows the cable to reach comfortably without extension leads.
Notice: When the heater is first switched on, a slight odor may be present. This is normal and should not occur again unless the heater has not been used for an extended period.
For best operation, aim the remote control toward the front of the fireplace where the receiver is located.